IT Support(EUS) Banking FTE

IT Support, Windows, PC, Laptop, SLA, Voice

Your new company

A global Bank in Shanghai

Your new role

1. Providing and handling end user question and service request of IT perspective in a timely manner
2. Good communication skills between end user and IT team, deliver right message in time to avoid confusion, complaint from end user
3. Providing end user technical support for voice, network, and end user related (hardware, software installation, configuration requirement etc) in compliant with process and requirement.
4. Installation, configuration and support to all software including windows, Microsoft office and other company applications.
5. Support of company mobile devise
6. Tasks related to on-boarding/off boarding of users
7. Log calls, follow up and keep tracking status till finish user request or solve incident in a timely manner, ensure successful resolution of ticket.
8. Maintain Production system daily operation and management.
9. Ensure IT service level meets the SLA.
10. Asset inventory tracking and methodology
11. Provide and support end user question
12. Provide technical support for voice, network
13. Complete on-boarding process for new staff
14. New Workstation/workstation replacement installation
15. Assist in remote access facilities set up and configuration for bank employee and vendor;
16. Assist in browser application certificates set up and configuration.

What you'll need to succeed
1. The person is expected to be a professional with more than 2 years’ experience in end user support.
2. In depth knowledge of Desktop PC, Laptop and other related products
3. In depth knowledge of video conference system, voice system and printers
4. In depth knowledge in Windows OS terminal and servers, MS office, anti-virus software.
5. English communication skills including written and oral
6. The person should be exceptionally motivated, and enthusiastic team player with strong analytical skills; results-focused achiever, responsible and able to handle multiple tasks simultaneously

What you need to do now

Sounds Like you? Drop us your CV to or 021-23229757


Job Type
Banking & Financial Services
Closing date
6 Mar 2025

Talk to a consultant

Talk to Shawn Cong, the specialist consultant managing this position, located in Shanghai
Unit 1205-1212, HKRI Centre One, HKRI Taikoo Hui, 288 Shimen Road (No.1)

Telephone: 021-23229757

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