Infrastructure Support Supervisor

IT Support, infra, infrastructure, network, server

Your new company


What you'll need to succeed

Support for Windows-based client infrastructure: installation, update, configuration, troubleshooting.

Leverage scripting languages (cmd & bash) to automate tasks.

Deploy, support, and maintain printers, multifunction printers (MFPs), and other peripherals.

Provision, preparation, issuance and accounting of IT equipment.

Administration of Microsoft 365 tenant (user accounts, devices and licenses management in Entra ID; Exchange, Teams, OneDrive, SharePoint settings management).

Management of domain name and DNS records.

Provide technical support for various software applications, including Microsoft 365, MS Office suite, Adobe Acrobat, etc.

Offer comprehensive user support, including problem identification, resolution, and training.

Assistance to the server administration and network teams.

Log and track user requests, providing timely updates and resolutions.

Support and configuration of multimedia equipment, including Logitech, Yealink, Samsung, Apple, etc.

Maintain critical IT indicators (metrics).

Interaction with service organizations.

Develop technical specifications for project execution and equipment procurement.

Support for VIP-users’ requests.

Leadership of the Infrastructure Support Specialist team (setting goals, providing guidance, evaluating performance).

Excellent written and verbal communication skills in English.

Required Skills & Experience:

Experience with printing equipment.

Experience with setting up of client equipment: computers, monitors, TV-sets

Solid understanding of basic networking principles and protocols.

Familiarity with popular video conferencing solutions like MS Teams and Zoom.

Expertise in administering and supporting Windows operating systems.

Basic scripting skills.

Familiarity with the fundamentals of Microsoft Entra ID and Active Directory.

Familiarity with the fundamentals of Exchange, Teams, OneDrive, SharePoint settings management.

Familiarity with domain name management and DNS record management.

Basic understanding of bank-client software, digital signatures, certificates.

Solid leadership qualities for managing and developing team.

Strong communication skills.

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

Drop your CV to or 021-23229770 for future discussion!

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.


Job Type
Manufacturing & Production
Projects & Change Management
Closing date
12 Mar 2025

Talk to a consultant

Talk to Christy Cui, the specialist consultant managing this position, located in Shanghai
Unit 1205-1212, HKRI Centre One, HKRI Taikoo Hui, 288 Shimen Road (No.1)

Telephone: 021-23229770

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