IT EU & System Support (Bank)

Helpdesk, End user support, Infrastructure, Reporitng system

Your new company

A Foreign Bank in Shanghai with rapid growth in China

Your new role

  • Providing and handling end user question and service requests from an IT perspective in a timely manner
  • Good communication between end user and IT team, deliver right message in time to avoid confusion, complaint from end user
  • Providing end user technical support for voice, network, and end user related (hardware, software installation, configuration requirement etc) in compliant with process and requirement.
  • Installation, configuration and support for all software including windows, Microsoft Office and other company applications.
  • Installation, configuration on China local regulation software, including SAFE Asone, CBIRC 1104, CFETS etc.
  • Support of company mobile devise
  • Tasks related to on-boarding/off boarding of users
  • Log calls, follow up and keep tracking status till finish user request or solve incident in a timely manner, ensure successful resolution of ticket.
  • Maintain Production system daily operation and management.
  • Ensure IT service level meets the SLA.
  • Asset inventory tracking and methodology

What you'll need to succeed

  • The person is expected to be a professional with more than 3 years’ experience in end user support.
  • In depth knowledge of Desktop PC, Laptop and other related products
  • In depth knowledge of video conference system, voice system and printers
  • In depth knowledge in Windows OS terminal and servers, MS office, anti-virus software.
  • Mandatory to read and write content in English
  • The person should be exceptionally motivated, and enthusiastic team player with strong analytical skills; results-focused achiever, responsible and able to handle multiple tasks simultaneously
  • Regulation reporting related experience would be a plus.

What you need to do now

Sounds like you? Drop us your CV to


Job Type
Banking & Financial Services

Talk to a consultant

Talk to Shawn Cong, the specialist consultant managing this position, located in Shanghai
Unit 1205-1212, HKRI Centre One, HKRI Taikoo Hui, 288 Shimen Road (No.1)

Telephone: 021-23229757

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